TicketChi: A professional help desk, inside your own WordPress
Version 2.1 is rebuilt from the ground up: your site’s tickets go from a simple list to a real support inbox, with a standalone admin panel, automatic assignment, response deadlines (SLA), automation, analytics and a knowledge base. All data stays on your own server, with no dependency on outside services.
- Price: 995,000 Toman
- Version 2.1.0
- Live demo before you buy
Our products are Persian-language (RTL) plugins built for Iranian websites. Custom software projects are available in English.
Key features of TicketChi
We built TicketChi around the real needs of online stores and business websites.
Three-column support inbox
Views and labels, the ticket list and the conversation side by side, with saved views, bulk actions, auto-saved drafts and live updates.
Standalone admin panel
Opens full-screen, away from the busy WordPress dashboard, like a SaaS app: dark mode, notifications, global search (Ctrl+K) and keyboard shortcuts.
No-code automation
Build “when → if → then” rules to assign, label, change priority, auto-reply and notify agents; four ready-made recipes turn on in one click.
SLA and response deadlines
Set first-response and resolution targets per priority, counted in business hours only, with a timer on every ticket and warnings before a deadline passes.
Analytics
Response times, SLA compliance, satisfaction, per-agent performance and a heat map of busy hours, compared with the previous period and exportable to CSV.
Knowledge base
A searchable help center; as customers type a ticket subject, related articles are suggested and repeat tickets drop.
Who is TicketChi for?
- WooCommerce stores with after-sales support
- Sellers of files and digital products
- Service and software companies
- From one-person support to multi-department teams
Common questions about TicketChi
I use an older TicketChi; how do I upgrade?
Install the new version. The database upgrades automatically and keeps all tickets, replies, departments and settings.
Does it work without WooCommerce?
Yes. The customer panel works on any page with the [tickets] shortcode. With WooCommerce or Easy Digital Downloads, purchased-product selection and customer purchase profiles switch on too.
Can agents have limited access?
Yes. The Support Agent role can only open the TicketChi panel, and each agent sees only their department’s tickets and the ones assigned to them.
Other TAKIX products
ChatChi
Live chat with an Iranian AI assistant that keeps answering when nobody is online.
BasalamHub
Connects your WooCommerce store to your Basalam shop: products, orders and stock in sync.
CampaignChi
Run whole sales campaigns in WooCommerce: pick products, schedule, display, measure.
Get TicketChi running today
A full help desk in WordPress: SLA, automation, reports and a knowledge base.